Last updated: 01.02.2026
This Refund Policy explains the conditions under which refunds may be issued for access to the Online Museum.
By purchasing access to the museum, you agree to this Refund Policy.
Nature of the Service
The Online Museum provides digital access to educational and artistic content.
Access is granted immediately after successful payment.
Because the service consists of digital content delivered instantly, refunds are limited and subject to the conditions outlined below.
Payments
All payments are processed securely via PayPal.
We do not collect or store payment card details.
Once PayPal confirms the transaction, access to the museum is automatically provided.
Refund Eligibility
Refunds may be considered only in the following cases:
- Duplicate payment for the same access
- Technical error that prevented access to the museum and could not be resolved
- Payment charged but access was not granted due to a system malfunction
Refund requests must be submitted within 24 hours of the transaction.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- You accessed the museum content successfully
- You no longer wish to use the service after access was granted
- Lack of interest or change of mind
- Incompatibility with your device, browser, or internet connection
- Failure to review the museum description before purchase
Once access has been used, the service is considered delivered.
How to Request a Refund
To request a refund, please contact us via email and include:
- The PayPal transaction ID
- The email address used for payment
- A brief description of the issue
Email: meseum@ art-of-love-museum.com
We may request additional information to verify the transaction.
Refund Processing
If a refund is approved:
- The refund will be issued via PayPal
- Processing time depends on PayPal’s policies and may take several business days
We do not issue refunds via alternative payment methods.
Chargebacks and Disputes
We encourage users to contact us directly before opening a PayPal dispute or chargeback.
Unresolved or abusive chargebacks may result in:
- Revocation of museum access
- Restriction of future purchases
Legal Compliance
This Refund Policy complies with applicable consumer protection laws, including EU regulations related to digital content.
By purchasing access, you acknowledge that you are requesting immediate delivery of digital content and accept that the right of withdrawal may not apply once access is granted.
Policy Changes
We reserve the right to update this Refund Policy at any time.
Changes will be published on this page with an updated revision date.
Contact Information
For questions regarding refunds or payments, please contact:
Email: museum@art-of-love-museum.com
Website: art-of-love-museum.com